Refunds and clawbacks

A clawback takes commission back from a partner when the money it was based on goes back to the customer. You set the clawback window, in days, in Settings, Program.

When commission is taken back

• A refund inside the window takes back the same share of the commission as the share of the invoice that was refunded. A full refund takes back all of it. A half refund takes back half.
• A second partial refund takes back only the rest: what the earlier refunds already took is not taken twice.
• A subscription cancelled at once, before the month it paid for is over, takes back all the commission on that invoice that was not already taken back, if it happens inside the window.
• A subscription that simply ends at the end of a month the customer paid for takes back nothing. The customer paid for that month and used it, so the partner earned it.
• A refund or cancellation after the window takes back nothing.

The window starts when the invoice was paid and ends the given number of days later.

How it is recorded

Commission is a ledger. A paid invoice adds a line. A clawback adds a negative line, dated when the refund or cancellation happened. A month's commission is the sum of that month's lines.

The conversion shows its state as Refunded or Cancelled when commission was taken back. The product reads the refund or cancellation from Stripe with the rest of your events, every five minutes.